Here are links to some of the most prominent CRM vendors. Please click on any of the company names below for latest company news.
Amdocs is the leading industry expert and trusted advisor that enables and accelerates the journey to integrated customer management and the delivery of an intentional customer experience. Through the unique combination of comprehensive services, a modular, integrated portfolio of products, and unrivaled delivery skills and expertise, Amdocs transforms services companies into customer centric businesses and dynamic service providers. The benefits are increased customer loyalty, higher revenue, lower costs, and greater resulting shareholder value.
Epiphany® provides CRM software solutions that increase profitability at the largest consumer-oriented companies by making every customer interaction intelligent. With over 475 customers - including nearly 35 percent of the Fortune 100 - Epiphany powers deep customer insights and optimizes each relationship from both a revenue generation and customer retention viewpoint. Built on the industry's most advanced, service-oriented architecture, Epiphany software solutions address problems that span business silos, departmental functions and geographic locations, and result in rapid, measurable ROI. With a suite of blended marketing, sales and service solutions, Epiphany enables global organizations to align touchpoints, processes and technologies around the most valuable enterprise asset - the customer.
FrontRange Solutions USA Inc., is a leading international provider of Service Management and CRM solutions that have been used by more than 130,000 companies and over 1.2 million users worldwide to automate and manage IT projects and customer-facing initiatives. A leader in consolidated sales and service solution suites, FrontRange established its reputation with the award-winning GoldMine® family of solutions for business relationship management, team-based contact management and sales forces automation; and with HEAT® solutions for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management.
Maximizer Software Inc. is a leading provider of proven and affordable customer relationship management (CRM) and contact management solutions that help small to medium-sized enterprises improve sales, streamline marketing, and enhance customer service & support. Maximizer Software has helped over 6,000 Maximizer EnterpriseTM customers and over one million MaximizerTM users grow their business by building profitable customer relationships with award-winning solutions.
Shorten sales cycles and improve customer loyalty by automating day-to-day tasks for sales, customer service, field service, call center, and marketing professionals with Microsoft Business Solutions for Customer Relationship Management Web-enabled modules.
Founded in 1998, NetSuite, Inc. is the leading provider of integrated business application software for small and midsize businesses. With thousands of customers using NetSuite's online products and professional services, companies are enabled to manage all key business operations-in a single hosted system, including: customer relationship management (CRM); order fulfillment; inventory; finance and product assembly; ecommerce; Web site management; and employee productivity.
CRM Vendor: Onyx
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) software that allows organizations to increase sales, ensure customer loyalty, decrease costs, and establish a sustainable competitive advantage.
Onyx serves more than 1300 customers in a variety of industries. We offer unique expertise and have a history of success in the financial services, health care, contact center, high tech and local government markets.
Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give you information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture that streamlines business processes, improves data quality, and allows all your key divisions to draw from the same source of data. With Oracle CRM, your company owns the single best tool for customer success-accurate information.
Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises - a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services.
With award-winning software and compelling services, Pivotal is helping mid-sized enterprises achieve meaningful increases in revenues, margins and customer loyalty.
RightNow Technologies, Inc., (NASDAQ: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers.
More than 1,200 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, John Deere, Nikon and the Social Security Administration.
Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). Through its award-winning salesforce.com family of products including Salesforce and Supportforce, the company provides a comprehensive suite of CRM applications to help enterprises of all sizes, industries and geographies meet the complex challenge of sharing and managing information on-demand. Salesforce and Supportforce are built on the Sforce client/service integration platform and include the Customforce tool for complete on-demand customization. Sforce and Customforce allow customers and independent software vendors to customize and integrate salesforce.com's products, as well as build their own on-demand enterprise applications.
SalesLogix® is the leader in customer relationship management for small to medium-sized businesses that require flexible, easy-to-use solutions that help acquire, retain and develop profitable relationships.
CRM Vendor: SAP
mySAP Customer Relationship Management (mySAP CRM) is the only CRM solution that connects your employees, partners, processes, and technology in a closed-loop customer interaction cycle.
mySAP CRM enables real-time availability checks, contract management, billing management, fulfillment visibility, and order tracking. And it gives you the features and functions necessary for marketing planning, campaign management, telemarketing, lead generation, and customer segmentation. Plus, mySAP CRM allows you to offer ongoing customer care across all channels -- with a customer interaction center, Web-based customer self-service capabilities, service and claims management, field service and dispatch, and installed-base management.
Siebel Systems is the world's leading provider of Customer Relationship Management (CRM) software and a leading provider of software applications for business intelligence and customer data integration. Through its "CRM for Everyone" strategy, Siebel provides CRM solutions for any kind of organization, any type of user, and any budget.
Siebel CRM software can be installed on premise, delivered online via a hosted CRM service over the Internet, or deployed in any combination. Available in more than 20 industry-specific versions, Siebel solutions embed industry CRM best practices for sales, marketing, and customer service. And, through interactive analytic dashboards, they provide real-time insight for all users, enabling better, smarter decision-making. Siebel CRM solutions integrate easily and cost-effectively with any set of applications, and they are supported by a comprehensive set of services reflecting ten years of CRM knowledge and experience.
Siebel CRM software unleashes the potential of every person in an organization to serve customers better and deliver greater value to the bottom line. More than 2.9 Million employees at over 4,000 organizations worldwide use Siebel solutions to drive increased profitability and customer satisfaction, while reducing operating costs.
SugarCRM is the premier commercial open source customer relationship management application provider, breaking the rules set by conventional CRM solutions. The limitations of traditional CRM software can be summarized by the lack of flexibility, high costs, and closed-source structure which is embedded into the traditional product offerings. This has led to a failure rate of over 70% with traditional CRM implementations.
The 3 founders who started SugarCRM created a new kind of software company that smashes the CRM industry's antiquated methodologies - using distributed, open source product development. By leveraging the combined intelligence of CRM developers across the globe, SugarCRM has built a more revolutionary CRM application than what is offered by most proprietary software or hosting companies' today.